With the entrance of the commercial brands in the social networks a new trade appeared: that of the community manager; a channel manager who is responsible, as the name implies, to manage the community of users who frequent the various digital channels of the brand.
To guarantee the success of a brand in this area, it is essential to have an optimal customer service strategy in social networks, in which all the interaction scenarios with users are taken into account.
In this course, Julio Fernández-Sanguino, director of digital projects, will discover the keys so that any company can perform an excellent customer service in social networks and make your brand an love brand .
A course by Francesco Orlandino
Learn the basic principles of Facebook Business Manager and create your first campaign
A course by Reina Rodríguez Taylhardat
Learn to create a content strategy for your brand step by step
A course by Copete Cohete
Design the promotional merchandising for a music band
A course by Loreak Mendian
Creation of a capsule collection in collaboration with the Mugartiz restaurant