Welcome to the course!
  • What is a Balanced Scorecard?
  • What to look forward to in this class: Vision to Action Map
  • What to look for in this demo lecture
  • Demo: A Balanced Scorecard in Action
The Perspectives
  • Let's look at the Mission perspective
  • Customer Focus Perspective: Engaging Your Customers
  • Demo: Identify your customers
  • Internal Processes Perspective: Putting in place powerful systems
  • Demo: Conduct a SWOT Analysis
  • Learning and Knowledge Perspective
  • Demo: How to conduct a skills audit
Finances Perspective
  • Finances Perspective
  • Pricing your Product: Supply and Demand Curves Overview
  • Demo: What happens when we increase the price?
  • Demo: What happens when we offer a discount?
  • Demo: BCG Box
Vision To Action Map
  • Vision to Action Map
  • Demo: Craft a Mission
  • Craft a Vision Statement
  • Outline your Business Goals
  • Demo: Pareto Effect
  • Demo: Long Tail Effect
  • Draft Your Strategy Map
  • Define Your Key Performance Indicators (KPI's)
  • Implement Your Action Plan
Bonus Section
  • More courses from Warren
  • Connect with Warren!