Getting Started
- About CBPM-Associate Certification
- Course Objective and Certification Process
What is Process
- Ideal Definition of Process
- Practical and Visual Definition of Process
- Process vs Work vs Activity vs Task
- What is Value Added Activity
What is Process Mapping
- Process Map and Process Mapping Defined
- Benefits of Process Mapping
- Types of Map in Business Process Improvement
Example of Process Map
- Simple Example of Process Map
- Example of Real Business Process Map
What are types of Business Processes
- Different Types of Business Processes
- Management, Core and Support Processes
- What is a Process
What is Process Hierarchy
- What is Process Hierarchy
- Level 1 to Level 5 Processes and Their Purpose
- Examples of Level 1 to 5 Processes
- How to decide no. of levels and Approach to Process Mapping
- Process vs Function
What is Process Taxonomy
- Defintion of Process Taxonomy
- Benefits and additional Examples of Process Taxonomy
Process Mapping Life Cycle
- Four Stages of Process Mapping Lifecycle
- Process Improvement vs Process Mapping Lifecycle
Process Mapping Symbols & Template
- Minimum Symbols to Map a Process
- Basic Symbols Required to Map Any Process
- Process Mapping Template
Stage 1: Map As-Is Process
- Nine Steps to Map As-Is Process
- Setup & Kickoff
- Identify Processes
- Select the Process
- Define the Process
- Map Primary Process and Activity
- Map Alternate Paths
- Map Inspection Points
- Verify and Validate Process Map
- Obtain Sign-off and Archive Process Map
Case Study
- Case Study Setup and Kick-off
- Identify and Select Process
- Define and Map Primary Process
- Map Alternate Paths and Inspection Points
- Validate Process Map and Obtain Sign-off
Stage 2: Analyze Process Gap and Identify Opportunity
- Basics of Analyzing Process Gaps
- ESCAP-R Funnel
- Details of Each of ESCAP-R Funnel
Stage 3: Map To-Be Process
- Guideline to Map To-Be Process
Stage 4: Implement Improvement Projects
- Guideline To Implement Process Improvement Projects
Process Mapping Techniques
- Data Gathering Techniques in Process Mapping
- Process Analysis and Improvement Techniques
