Introducing Influence: Communication Skills for Management and Leadership
  • Introduction to Influence: Communication Skills for Management & Leadership
  • Mountain Climbing: The Art of Appreciating Difference
  • Appreciating Difference: Further Distinctions
  • Article: Effective Leadership is All About Communicating Well
  • The Four Levels of Clear Communication
  • The Art of Saying What We Mean
  • Operation Hearts and Minds
  • Establishing Your 'One Main Thing'
  • The Importance of Trust (Article)
  • The Trust Principle
  • The 5 Levels of Leadership Influence
  • End of Section 1 Summary & Wrap-Up
Communication Standards, Conversational Change and Understanding People
  • Leadership: A Conversational Dialogue Part 1
  • Leadership: A Conversational Dialogue Part 2
  • A New Standard for Effective Communication
  • What Good Communication Creates ....
  • Flipping the Negative to the Positive
  • The 7 R's That Turn Negative Conversation Positive (Article)
  • The Art of Conversational Change
  • The 4 Core Communications Skills
  • The Art of Becoming a Conversationalist (Article)
  • Putting the Core Skills into Practice (Demonstration)
  • An Introduction to Cognitive Distortions (Part 1)
  • An Introduction to Cognitive Distortions (Part 2)
  • Final Words on Cognitive Distortions
  • Communication Skills Self Reflection Worksheet #1
  • Communications Self Evaluation Exercise #2
Core Communication Skills and Language Patterns for Influence and Persuasion.
  • Introducing Language Patterns
  • The Hierarchy of Ideas: Chunking Up and Down (Article)
  • Hierarchy of Ideas (Chunking Up & Down)
  • Hierarchy of Ideas (Demonstration)
  • Cartesian Co-Ordinates
  • Cartesian Co-Ordinates Demonstration
  • The 'Problem to Solution' Drift
  • The 'Problem to Solution' Drift (Demonstration)
  • The Critical Communications Component
  • Introducing Modal Operators (part 1)
  • Introducing Modal Operators (Part 2)
  • The Purpose of Positive Language
  • Recommended Reading List
  • Summary and Closing Thoughts