ComputerCavalry: Help Desk Training for IT Professionals is a 10 lecture course designed with update to date training for the customer service professional. By enrolling you will be guided and properly trained in topics such as: Troubleshooting, Active Directory, Password Management and Basic Networking.
You will learn how to respond to common help desk related issues with great customer service, critical thinking, remote support, and proper troubleshooting to resolve many IT related issues.
In this course we will be covering the beginning steps to the IT Industry!
ComputerCavalry is a provider of computer classes ranging from basic computer skills to advanced IT courses. We provide the common ground between learning new skills from the comfort of your home with real world IT Services.
We use various learning aids to assist in the explanation of computer maintenance and features. Our goal is to remove the intimidation of PC complexity and replace it with memorable simplicity.
Whether you’re a “not so tech savvy” User or a seasoned technician at ComputerCavalry there is something here for all levels of familiarity.
