Course introduction
  • Welcome and how this course works
  • New content 2020!
  • Why etiquette in the 21st century?
  • The difference between etiquette and protocol
  • Set your goals, set them SMART !
  • Optional video: How to get the most out of this course
  • My life story
The basics of etiquette
  • History of etiquette
  • 6 steps to self confidence: step 1-4
  • The art of conversation: step 5 to self confidence
  • Wardrobe & armour: the final step to self confidence
  • Wardrobe build up
  • President presentation
  • Discretion
  • Live classroom: international etiquette
  • Telephone etiquette
  • Email etiquette
Wardrobe
  • Your wardrobe: build up and caring for your clothing
  • Inside the live classroom: wardrobe
  • Ties
  • Shoes, let them live longer
  • Formal dress codes - what to wear when and how ?
Dining etiquette
  • Invitations, gifts & worldwide etiquette
  • The difference between a French table and an English table
  • Table manners
  • Difficult foods to eat and how to handle them
  • Wine and how to choose the right one
Social etiquette
  • Making introductions
  • Walking in the street
  • Being a lady: make-up, perfume and general tips
  • Being a gentleman
My book: what we can learn from the butler
  • The history of the butler: from wine pourer to multitasking manager
  • Lessons for life
  • Professional life
  • Private life
  • My manifest for the service industry