Customer Service: How to sell more without advertising

Miles Furnell has won more than 70 international awards and is widely recognised as one of the world's leading business communications scriptwriters.

He has been writing and producing training and communications films for over 20 years for some of the world's largest companies including Allianz, Barclays, Boots, BP, B&Q, BT, Cadbury Schweppes, Deloitte, ExxonMobil, Ernst & Young, Goldman Sachs, Google, HSBC, The Home Office, Hydro, JCB, Johnson & Johnson, KPMG, Lexus, Lloyds Banking Group, London Underground, Marks & Spencer, McDonalds, McKinsey & Co, Mercedes Benz, The Ministry of Defence, National Grid, Novartis, Pfizer, RBS, Royal Mail, Saudi Aramco, Shell, Siemens, Tesco and Vodafone.

The nature of his work has afforded him the privilege of going behind the scenes of these major organisations and help them to bring their strategies to life. This has given him a great deal of insight into an enormous variety of business topics including selling skills, customer service, people management, diversity, sustainability, compliance, data management, health and safety and many more.

Many of the successful principles used by these major organisations are broad enough to be applied to any business, large or small, which enables Miles to share them with you, so that they can help you and your business.