Welcome
  • Let's get started
  • Pre-Knowledge Test
Getting Started with Six Sigma
  • What is Six Sigma
  • What is '6' & what is 'Sigma' in Six Sigma
  • How different is Six Sigma (99.9996%) from 99% good?
  • How is Six Sigma used by Organizations?
  • Six Sigma Benefits & Goals
  • Introduction to Lean
  • Lean and Six Sigma - How the combination is more powerful!
  • ClearCalls Case Study Background
  • Important Terms in Six Sigma
  • Six Sigma Roles
  • Why Six Sigma
  • QUIZ: Getting Started with Six Sigma
Six Sigma Problem Solving Approach
  • Introduction to Problem Solving
  • Six Sigma Problem Solving Approaches
  • Six Sigma DMAIC Projects
  • Define Phase Deliverables
  • Measure Phase Deliverables
  • Analyze Phase Deliverables
  • Improve Phase Deliverables
  • Control Phase Deliverables
  • Design for Six Sigma (DFSS) Overview
  • Six Sigma Project Selection Methods
  • Six Sigma Problem Solving
Listening to Customers
  • Types of Customers
  • Voice of Customers Basics & why it matters?
  • VOC Capturing Methods
  • Plan, Execute and Analyze VOC
  • Affinity Diagram Scenario
  • Affinity Diagram
  • Prioritizing Customer Needs using Kano Model
  • Customer Satisfaction and Loyalty Measurement
  • Activity: Create Affinity Diagram for Clear Calls Case Study
  • Listening to Customers
Define Phase : Completing a Project Charter
  • Project Charter Overview
  • Completing Project Charter - Part 1
  • Completing Project Charter - Part 2
  • Completing Project Charter - Part 3
  • Project Scoping using In-frame/Out-frame Tool
  • Six Sigma Project Routines
  • Activity: Create a Project Charter for ClearCalls Six Sigma Project Case Study
  • Completing Project Charter Quiz
Define Phase : Process Mapping Tools
  • Process Mapping Tools - An overview
  • SIPOC
  • Process Flow Diagram
  • Scenario where Deployment Flow Chart is useful
  • Deployment Flow Charts
  • Benefits of Deployment Flow Charts
  • Activity: Create SIPOC and Process Map for the Clear Calls Case
  • Process Mapping Quiz
Measure : Cause & Effect Relationships
  • Y=f(x) - Understanding the relationship between Output and Inputs
  • Scenario where Cause & Effect Diagram is useful
  • Cause & Effect Diagram
  • Constructing a Cause & Effect Diagram
  • Cause and Effect Matrix
  • 5 Why Technique
  • Activity: Cause & Effecti Diagram and 5Why for Clear Calls Case Study
  • Cause & Effect Relationships Quiz
Measure Phase : Measurement System Analysis (MSA) or Gage R&R
  • Elements of Measurement System
  • Resolution & Accuracy
  • Precision
  • Discrete Gage R&R
  • Measurement System Analysis Quiz
Measure Phase : Data Collection - Planning & Execution
  • Types of Data
  • Types of Measurement Scales
  • Data Collection - An Overview
  • Completing a Formal Data Collection Plan
  • Data Collection Format
  • Data Collection - Planning & Execution
Measure Phase: Data Sampling
  • Sampling & Sampling Methods
  • Population Sampling
  • Process Sampling
  • Sample Size Computation Part 1
  • Sample Size Computation Part 2
  • Activity : Clear Calls Case Sample Size Computation
  • Data Sampling
Measure Phase : Introduction to Business Statistics
  • Types of Statistics
  • Scenario where Histogram is useful
  • Understanding Histograms
  • Interpretation of Histograms
  • Probability Distributions
  • Measures of Central Tendency
  • Measures of Dispersion
  • Understanding Normal Distribution
  • Understanding Outliers
  • Skewness & Kurtosis
  • Confidence Level and Limits
  • Introduction to Minitab - Statistical Software