Supply Chain Management and Logistics Basics
  • Course Introduction
  • Glossary of Supply Chain Management Terms and Definitions
  • Supply Chain Basics
  • Supply Chain Examples
  • Supply Chain Structure
  • Basics of Logistics
  • Goals of Logistics
  • Role of Logistics
  • Supply Chain Management and Logistics Basics Quiz
Supply Chain Management and Logistics Strategy
  • Developing Supply Chain Strategy
  • Alignment of Organization and Supply Chain Strategy
  • Objectives of SC Management Strategy
  • Objectives of SC Management Strategy
  • Logistics Strategy
  • Designing a Logistics Strategy
  • Designing a Logistics Strategy
  • Strategic Focus
  • Implementing the Strategy
  • Logistics Infrastructure
  • Logistics Strategy Quiz
Supply Chain Integration
  • Bringing Activities Together
  • Supply Chain Integration
  • Achieving Integration
  • Types of Cooperation – I
  • Types of Cooperation – II
  • Supply Chain Integration Quiz
Demand Management
  • Examples Spreadsheets
  • Demand Management Basics
  • Demand Management Environments
  • Forecasting Demand - Objectives and Methods
  • Time Series Methods
  • Exponential Smoothing
  • Regression Methods - Simple Regression
  • Correlation Methods - Simple Correlation
  • Forecast Controls
  • Forecast Application
  • Sales and Operations Planning Basics
  • Sales and Operations Planning Process
  • S&OP Planning - Chase Demand Operating Plan
  • S&OP Planning - Chase Demand Operating Plan/Target Days of Supply
  • S&OP Planning - Level Operating Plan
  • S&OP Planning - Optimized Mixed Operating Plan
  • Sales and Operations Planning Model - Practical Example
  • Sales and Operations Planning Model - Practical Example Solution
  • Demand Management Quiz
Planning and Controlling the Flow of Materials
  • Examples Spreadsheets
  • Traditional Planning
  • Master Production Schedule Basics
  • Master Production Schedule Techniques - I
  • Master Production Schedule Techniques - II
  • Master Production Schedule in Assemble-to-Order
  • Two-Level Master Production Schedule
  • Master Production Schedule Stability
  • Material Requirements Planning Basics
  • Records Processing - Basic MRP
  • Records Processing - Bill of Materials
  • Records Processing - Gross to Net Explosion
  • Records Processing - Lead Time Offsetting
  • Records Processing - Linking MRP Records
  • MRP System Design Considerations - I
  • MRP System Design Considerations - II
  • MRP Transaction Processing
  • Determining Manufacturing Quantities - I
  • Determining Manufacturing Quantities - II
  • Buffering Concepts - Safety Stock and Safety Lead Time
  • Reducing MRP System Nervousness
  • MRP - Benefits and Disadvantages
  • Distribution Requirements Planning in the Supply Chain
  • DRP Techniques - Basic Records
  • DRP Techniques - Time-Phased Order Point
  • DRP Techniques - Linking Warehouse Records
  • DRP Techniques - Managing Day-to-Day Variations
  • DRP Management
  • DRP Techniques - Problem Solving
  • Planning and Controlling the Flow of Materials Quiz
Managing Capacity
  • Strategic Plans
  • Planning Capacity - Bottlenecks
  • Planning Capacity – Matching Capacity and Demand
  • Planning Capacity – Alternative Plans
  • Adjusting Capacity
  • Systematic Changes to Capacity
  • Associated Plans
  • Managing Capacity Quiz
Customer Relationship Management
  • CRM Basics – Customer Loyalty
  • CRM and the Internet
  • CRM and Marketing
  • Campaign Management
  • Marketing Initiatives – Part I
  • Marketing Initiatives – Part II
  • Customer Service
  • Sales Force Automation (SFA)
  • CRM and e-Business
  • Customer Relationship Management Quiz