Introduction
  • Introduction
  • Before you start: Exam Study Guide
  • Optional Activity for Sales Cloud Beginners
Industry Knowledge (5% of Exam Questions)
  • Industry Knowledge - Sales Methodologies (Q1)
  • Industry Knowledge - Choosing CRM Software (Q2)
  • Industry Knowledge - Standard Sales Process (Q3)
  • Quiz - Industry Knowledge
Implementation Strategies (6% of Exam Questions)
  • Pre-test: Implementation Strategy
  • Implementation Strategy - Project Planning (Q4)
  • Implementation Strategy - Measuring User Adoption (Q5)
  • Implementation Strategy - Driving User Adoption (Q6)
  • Implementation Strategy - End User Training Approach (Q7)
  • Quiz - Implementation Strategy
Sales Cloud Solution Design (25% of Exam Questions)
  • Pre-test: Sales Cloud Solution Design
  • Sales Cloud Solution Design - Lead Conversion Considerations (q8)
  • Sales Cloud Solution Design - Record Types (q9)
  • Sales Cloud Solution Design - Automate Record Creation (q10)
  • Sales Cloud Solution Design - Converting Multiple Account Types (q11)
  • Sales Cloud Solution Design - Quote Sync (q12)
  • Quiz - Sales Cloud Solution Design - Part 1
  • Sales Cloud Solution Design - Lightning Experience Lead Conversion (q13)
  • Sales Cloud Solution Design - Control Tab Access (q14)
  • Sales Cloud Solution Design - Paths and Salesforce1 (q15)
  • Sales Cloud Solution Design - Automating Record Updates (q16)
  • Sales Cloud Solution Design - Working Across Departments (q17)
  • Quiz - Sales Cloud Solution Design - Part 2
  • Sales Cloud Solution Design - Orders and Contracts (q18)
  • Sales Cloud Solution Design - Territory Models (q19)
  • Sales Cloud Solution Design - Territory Management Components (q20)
  • Sales Cloud Solution Design - Mobile Feature Comparison (q21)
  • Sales Cloud Solution Design - Approval Processes via Salesforce1 (q22)
  • Quiz - Sales Cloud Solution Design - Part 3
Marketing and Leads (7% of Exam Questions)
  • Pre-test: Marketing and Leads
  • Marketing and Leads - Campaign Management (Q23)
  • Marketing and Leads - Routing Automation (Q24)
  • Marketing and Leads - Lead Quality Reporting (Q25)
  • Marketing and Leads - Improving Lead Data Quality (Q26)
  • Quiz - Marketing and Leads
Account and Contact Management (12% of Exam Questions)
  • Pre-test: Account and Contact Management
  • Account and Contact Management - Social Profiles (q27)
  • Account and Contact Management - Account Hierarchy (q28)
  • Account and Contact Management - Person Accounts (q29)
  • Quiz - Account and Contact Management - Part 1
  • Account and Contact Management - Account Sharing and Hierarchy (q30)
  • Account and Contact Management - Data dotcom Clean (q31)
  • Account and Contact Management - Account and Contact Visibility (q32)
  • Account and Contact Management - Relationship Fields (q33)
  • Quiz - Account and Contact Management - Part 2
Opportunity Management (15% of Exam Questions)
  • Pre-test: Opportunity Management
  • Opportunity Management - Approval Process for a Discount (Q34)
  • Opportunity Management - Sales Processes (Q35)
  • Opportunity Management - Controlling Field Changes (Q36)
  • Opportunity Management - Product Schedules (Q37)
  • Quiz - Opportunity Management - Part 1
  • Opportunity Management - Subscription Revenue Forecast (Q38)
  • Opportunity Management - Restrict Products based on Training (q39)
  • Opportunity Management - Forecast Categories (Q40)
  • Opportunity Management - Forecast Comparison (Q41)
  • Opportunity Management - Currency Management (Q42)
  • Quiz - Opportunity Management - Part 2
Sales Productivity (12% of Exam Questions)
  • Pre-test: Sales Productivity
  • Sales Productivity - Group Collaboration (Q43)
  • Sales Productivity - Outlook Classic Connector (Q44)
  • Sales Productivity - Salesforce1 Mobile App (Q45)
  • Sales Productivity - Offline Mobile Capabilities (Q46)
  • Sales Productivity - Collaboration with Customers (Q47)
  • Quiz - Sales Productivity
  • Sales Productivity - Content Management (Q48)
  • Sales Productivity - Work.com Add-on (Q49)
Communities and Site Management (5% of Exam Questions)
  • Pre-test: Communities and Site Management
  • Communities and Site Management - Solution Design (Q50)
  • Communities and Site Management - Community Management Package (Q51)
  • Communities and Site Management - Comparing License Types (Q52)
  • Quiz - Bonus Quiz!
Sales Cloud Analytics (5% of Exam Questions)
  • Pre-test: Sales Analytics
  • Sales Analytics - Month over Month Reporting (Q53)
  • Sales Analytics - Working with multiple currencies (Q54)
  • Sales Analytics - Reporting Multiple Currencies (Q55)
  • Quiz - Sales Cloud Analytics
Integration and Data Management (8% of Exam Questions)
  • Pre-test: Integration and Data Management
  • Integration and Data Management - External Data Identifiers (Q56)
  • Integration and Data Management - Customization Alternatives (Q57)
  • Integration and Data Management - Data Import Options (Q58)
  • Integration and Data Management - Large Data Loads (Q59)
  • Integration and Data Management - Data Cleansing (Q60)
  • Quiz - Integration and Data Management
Conclusion
  • You made it to the end!
BONUS