Introduction
  • Introduction
  • Freelancer or IT company?
IT Support Services
  • Managed Services versus Break/Fix
  • Service: IT Support
  • Service: Installations and Projects
  • Service: Maintenance Services
  • Service: Technical Consulting
Selling Cloud Services and Products
  • Selling Hardware & Software
  • Hosted Email
  • Backup & Disaster Recovery
  • Overview of Datto Backup & DR
  • Anti-Virus Software
  • Virtual Desktops
  • Virtual Desktop Demo
  • Voice-over-IP (VoIP)
  • Defining your Products & Services
Pricing
  • How is Pricing Calculated?
  • Server Support Pricing
  • Desktop/Laptop Support Pricing
  • Example 1 - Small Business - 10 users
  • Example 2 - Medium Business - 40 users
  • Example 3 - Medium Business - 25 users
  • Service Level Agreements
IT Support Tools
  • Ticketing Software/PSA
  • Remote Monitoring & Management (RMM)
  • Knowledge Base Software
  • Overview of IT Glue
  • Billing Software
Marketing your Services
  • Your Website
  • Blogging
  • Keyword Basics
  • Building a Database
  • Choose Something
Bonus Lecture
  • 23 Ways to make more revenue as an MSP
  • Access to More Courses
Client Onboarding
  • Introduction to Customer Onboarding
  • Initial Customer Contact
  • Onsite Customer Audit
  • Customer Meeting
  • Dummy Presentation Introduction
  • Dummy Presentation
  • Client Proposal
Scaling Up!
  • 3 x Tips to Scaling your Business
The End of the Course
  • The End
  • Further Learning
  • My Business Blueprint