Course Introduction
  • Introduction
  • Additional Resources
  • Obtaining a Personal Developer Instance
  • Important: List v3 is no longer supported in New York and later releases
  • ServiceNow Resources & FAQs
ServiceNow Overview
  • Overview
  • Environments
  • Releases
  • User Interface
  • Quick Tour
  • Section 2 Review
Working With Lists & Forms
  • Important: does your instance look different?
  • Records
  • Lists & Forms
  • Filters & Search
  • Condition Builder & Breadcrumbs
  • Context Menus
  • Modifying Lists & Forms
  • Section 3 Review
Customizations
  • Client-Side Versus Server-Side
  • UI Policies
  • UI Actions
  • Business Rules
  • Client Scripts
  • Data Policies
  • Script Includes
  • Update Sets, Plugins, & Recap
  • Section 4 Review
Tables & Fields
  • Tables
  • Fields & Field Types
  • Table Structure & Schema Maps
  • Table Maintenance & Custom Apps
  • Section 5 Review
User Administration
  • Users & Groups
  • New York Changes to Problem ACLs
  • Roles & ACLs
  • LDAP, SSO, & Impersonation
  • Section 6 Review
Core Applications
  • Incident Management & SLAs
  • Problem Management
  • Change Management
  • Configuration Management
  • Service Catalog
  • Knowledge Management
  • Service Portal
  • Connect & Visual Task Boards
  • Section 7 Review
System Administration
  • Basic Configuration & System Properties
  • Dashboards & Self-Service
  • Mobile, Upgrades, & HI
  • Diagnostics & Troubleshooting
  • Events & Notifications
  • Workflows
  • Import Sets
  • Reporting
  • Section 8 Quiz
Building a Custom App
  • Overview
  • App Structure
  • Creating the App
  • Finishing the Games Table
  • Creating the Reviews Table
  • Loading Data
  • Administration
  • Customizations
  • Reporting & Demo
  • Final Words
Additional Resources
  • Workbook
  • ServiceNow Certified System Administrator Practice Exam