Course Introduction
  • Instructor presentation & course structure
  • [Bonus] How to get an extra discount on Udemy?
General Communication
  • Phone calling
  • Video calling
  • Sending effective emails
  • Exercise: practice your vocabulary & reading comprehension
Presentation
  • Presenting your company and business
Meetings & Negotiation
  • Negotiating I
  • Negotiating II
  • Movie Clip: Negotiation Analysis
Customer Service & Feedback
  • Customer Service
  • Customer Service II (+Feedback)
  • Team building (+Feedback)
Wrap up!
  • Wrapping up