Welcome
  • Welcome to this Skill Boosters course
What is assertiveness?
  • Introduction
  • Being assertive
The way we communicate
  • The way we communicate
  • Passive, aggressive and assertive approaches
Becoming assertive
  • Overcoming obstacles to being assertive
  • Make up and state your mind
  • Keep everyone's needs in mind
  • Be positive
Using assertiveness
  • Saying no
  • Dealing with anger and conflict
  • Summary
Quiz
  • Assessment quiz