Course 1 – Be Approachable
  • Think It Over
  • Assess Your Approachability
Check Your Non-verbal Message
  • Send the Right Signals
  • Know Your Body Language
  • Find the Power
Reach Out & Share
  • Share What You Know
  • Choose Your Response
Listen for Better Understanding
  • Adapt to Situations
  • Practice Better Listening
Up Your Interactions
  • Ask for Input
  • Reflect on Recent Conversations
Put It to Work
  • 1 More Thing about How You Can Improve & Be Approachable
  • Tips & Tools to Be Approachable
  • Be Approachable
Course 2 – Coach as a Manager
  • Why Coach?
  • Are You Ready to Coach?
Build the Foundation
  • Establish Credibility
  • Start the Conversation
Clarify Targets
  • Agree on Expectations
  • Take Aim
Assess Performance
  • Analyze Gaps
  • Embrace the Near Win
Start with What’s Right
  • Deliver Meaningful Feedback
  • 3 Coaching Stories
Put It to Work
  • 1 More Thing about Coaching
  • Tips & Tools to Coach as a Manager
  • Coach as a Manager