Introduction
  • Welcome to the course!
  • Audience and learning outcomes
  • Checkpoint: Will this course meet my needs?
  • Causes of inefficient documentation: Part 1
  • Causes of inefficient documentation: Part 2
  • Causes of inefficient documentation: Part 3
  • Summary of Section 1
  • Causes of inefficient documentation
The best practices
  • Best practice framework
  • Single source publishing
  • Modular documentation
  • [Activity] DITA and modular writing basics
  • [Solution] DITA and modular writing basics
  • Roles and responsibilities
  • Workflows
  • Style guides
  • Naming conventions
  • Document metadata
  • Shared glossary
  • Location
  • User analysis
  • Knowledge management
  • Summary of Section 2
  • The best practices
Applying the best practices
  • Overview
  • Vendor selection
  • Document management architecture
  • Summary of Section 3
  • Applying the best practices
Course wrap-up
  • Conclusion
  • [Bonus] Best Practices Poster
  • Acknowledgements and more