Welcome To Communication Fundamentals
  • About The Instructor And About This Course
  • What Is Communication?
The Process Of Communication
  • The Communication Process Defined
  • Channels Of Communication
  • Formal Communication
  • Informal Communication
  • Exercise
Communication Styles
  • Putting Yourself In The Shoes Of The Receiver
  • Listening Loudly
  • Questions
  • Communicating Based On Style Of Decision Making
  • Persuasion Principles: Liking And Reciprocity
  • Persuasion Principles: Social Proof And Consistency
  • Persuasion Principles: Authority And Scarcity
  • Styles Of Talking
  • The Art Of Persuasion
  • The Power Of Silence
  • Being Authentic
  • Story Telling
  • Section 3 Exercise
  • Section 3 Exercise 2A
  • Section 3 Exercise 2B
  • Section 3 Exercise 2C
Management And Communication Under Pressure
  • Topics Where Managers Must Be Clear
  • Leadership: Owning The Responsibility Of Communication
  • Qualities To Expect From An Ideal Communications Person
  • How It Differs In A Crisis Situation
  • The Skeptical Audience
  • Delivering Bad News
  • Section 4 Exercise
Cross Cultural Communication
  • Virtual Teams
  • Giving The Benefit Of The Doubt
  • Overcommunicate
  • Being Intentionally Positive
  • Offer Suggestions Not Critiques
  • The Common Cause Of Communication Breakdown
  • Section 5 Exercise
In Summary
  • In summary