Introduction
  • Introduction
  • Course Purpose and Objectives
  • Why it Matters - When We Fail Straight Talk
  • Activity - When and Why We Fail to Give Feedback
Characteristics and Values of Great Managers
  • Characteristics of Great Managers
  • Values that Enable Feedback
  • Activity - How have the Values Worked for You?
  • A Few Laws of Feedback
  • How Things Can Go Wrong
  • Activity - Creating the Right Mindset
Guidelines for Giving Feedback
  • The Continuum of Engagement
  • Guidelines for Giving Feedback
  • A Model for Effective Feedback
  • Activity - Practice Giving Feedback
  • Setting Goals and Action Planning
  • Continuous Improvement and Fact-Based Feedback
Receiving Feedback
  • Guidelines for Receiving Feedback
  • Activity - Practice Receiving Feedback
  • Summary
  • Bonus Lecture: Some Additional Resources