Welcome and introduction
  • Welcome and introduction to the course
Step 1 - Be clear about the purpose of the conversation
  • What is the purpose of your conversation?
Step 2 - Prepare for your conversation
  • Preparation is key to a successful conversation
  • Develop high quality relationships
Step 3 - Remember this is a learning and development activity
  • Let them take a risk and have a go
Step 4 - Manage emotions
  • Why our emotional state matters
Step 5 - Understand your appraisee's unique assets
  • Values, strengths and hidden skills
Step 6 - Use the science of behaviour change
  • The ABC of behaviour change
Step 7 - Use positive performance management processes
  • Techniques for a positive conversation
Summary and assessment quiz
  • Summary
  • Quiz to test your learning on Performance Management Conversations