Introduction and Getting Started
- Introduction and Downloading Salesforce Certified Administrator Exam Guide
- Salesforce Classic vs. Lightning - Additional Resources
Organization Setup (Global UI)
- Organization Setup (Global UI) Introduction
- Signing Up for a FREE Salesforce Account
- Signing Up and Switching from Lightning to Classic & Editing Your User Record
- Company Profile
- Salesforce User Interface Overview
User Setup
- User Setup Introduction
- User Setup
- Creating a New User Account
- Salesforce Administrator Certification Practice Quiz - Organization & User Setup
Security and Access
- Security and Access Introduction
- User Management Settings
- Profiles
- Roles
- Data Visibility and How Profiles and Roles Impact Access and Rights
- Sharing Model
- Creating a Custom Profile by Cloning a Profile
- Permission Sets
- Helpful Practice Activity - Create an Opportunity
- Salesforce Content Folder Management
- Groups and Teams
- Salesforce Administrator Certification Practice Quiz - Security and Access
Standard and Custom Objects
- Standard and Custom Objects Introduction
- Let's Talk About Objects - Standard and Custom Objects
- Standard and Custom Fields
Sales and Marketing Applications
- Sales and Marketing Applications Introduction
- Sales Process
- Path (a.k.a. Sales Path) in Lightning Experience
- Products and Pricebooks
- Lead Management and Automation
- Campaign Management
- Campaign Influence on Opportunities and the Campaign ROI Analysis Report
- Salesforce Administrator Certification Practice Quiz - Sales Cloud Applications
Service and Support Applications
- Service and Support Applications Introduction
- Creating a Sample Console App - You Will Need This for the Next Lecture
- Case Management
- Case Management Automation - Macros and Keyboard Shortcuts
- Enabling Suggested Solutions
- Solution Management
- Communities
- Publishing Your Community
- Enabling Salesforce Knowledge and Completing Knowledge Basics Trailhead
Activity Management and Collaboration (Chatter)
- Activity Management and Collaboration (Chatter) Introduction
- Activity Management
- Cloud Scheduler - Phased Retirement from Winter '17 to Winter '18 Releases
- Chatter
- Salesforce Administrator Certification Practice Quiz - Chatter
Data Management
- Data Management Introduction
- Data Import Wizard and the Data Loader
- Additional Salesforce Data Management Tools
- Data Validation Tools
- Data Backup in Salesforce
- Salesforce Administrator Certification Practice Quiz - Data Management
Analytics - Reports and Dashboards
- Reports and Dashboards Introduction
- Creating and Customizing Reports
- Creating Report Folders, Bucket Fields and Exporting Report Details
- Sharing Model Impact on Reports
- Creating and Modifying Dashboards
- Reports and Dashboards Folder Management
- Custom Report Types
Workflow / Process Automation
- Workflow Automation Introduction
- Workflow Rules
- Workflow Actions
- Approval Processes
- Lightning Process Builder
- Salesforce Administrator Certification Practice Quiz - Workflow Automation
Desktop and Mobile Administration
- Desktop and Mobile Administration Introduction
- Salesforce Mobile
- SalesforceA
- Helpful Practice Activity - Download and Install the Mobile Salesforce Apps
- Lightning for Outlook (aka Lightning Sync)
- Lightning Sync
AppExchange
- AppExchange Introduction
- AppExchange - The App Store for Salesforce
Exam Overview and Webassessor
- Administrator Exam Overview
- Webassessor Registration and Scheduling an Exam
- Taking the Exam – Online vs On-Site
Breaking In: Getting Experience
- Grow Where You Are Planted
- Volunteer for a Non-Profit
Test Taking Strategies and a 60 Question Practice Test
- Test Taking Strategies to Improve Your Odds of Passing the First Time
- Salesforce Administrator Certification Exam Guide Sample Question #1
- Salesforce Administrator Certification Exam Guide Sample Question #2
- Salesforce Administrator Certification Exam Guide Sample Question #3
