Organization-Wide Planning and Deployment (BOK I)
- Course Introduction and Welcome
- Introduction - Section 1
- Fundamentals of six sigma and lean methodologies (BOK I.A.1)
- Six Sigma, Lean, and Other Continuous Improvement Methodologies (BOK I.A.2)
- Selecting Six Sigma Project (BOK I.A.2 Part 2)
- Relationships among business systems and processes (BOK I.A.3)
- Strategic planning and deployment for initiatives (BOK I.A.4)
- Strategic planning and deployment for initiatives (BOK I.A.4 Part 2)
- Leadership - Roles and Responsibilities (BOK I.B.1)
- Organizational roadblocks and change management (BOK I.B.2 Part 1)
- Causes of Six Sigma failure (BOK I.B.2 Part 2)
- Change Management (BOK I.B.2 Part 3)
- Download pdf Handouts - Section 1
- Practice Activity - Quiz - Organization-wide Planning and Deployment
Organizational Process Management and Measures (BOK II)
- Introduction - Section 2
- Impact of Six Sigma project on Stakeholders (BOK II.A)
- Benchmarking (BOK II.B)
- Performance Measures (BOK II.C.1)
- Financial Measures (BOK II.C.2)
- Download pdf Handouts - Section 2
- Practice Activity - Quiz - Organization-wide Planning and Deployment
Team Management (BOK III)
- Introduction - Section 3
- Types of Teams (BOK III.A.1)
- Team Roles (BOK III.A.2)
- Team member selection (BOK III.A.3)
- Team Success Factors (BOK III.A.4)
- Team Motivation (BOK III.B.1)
- Team Stages (BOK III.B.2)
- Team Communications (BOK III.B.3)
- Team Leadership Models (BOK III.B.4)
- Group Behaviors (BOK III.C.1)
- Meeting Management (BOK III.C.2)
- Team Tools (BOK III.C.3)
- Team Training - Need Assessment (BOK III.D.1)
- Team Training - Delivery (BOK III.D.2)
- Team Training - Evaluation (BOK III.D.3)
- Download pdf Handouts - Section 3
- Practice Activity - Quiz - Team Management
Define (BOK IV)
- Introduction - Section 4
- Customer Identification (BOK IV.A.1)
- Customer Data Collection (BOK IV.A.2)
- Customer Requirements - Introduction (BOK IV.A.3)
- Customer Requirements - VOC and CTQ (BOK IV.A.3)
- Customer Requirements - Quality Function Deployment QFD (BOK IV.A.3)
- Customer Requirements - SIPOC (BOK IV.A.3)
- Customer Requirements - Kano Model (BOK IV.A.3)
- Project Charter - Writing Business Case (BOK IV.B.1)
- Project Charter - Writing Problem Statement (BOK IV.B.2)
- Project Charter - Writing Project Scope (BOK IV.B.3)
- Project Charter - SMART Goals and Objectives (BOK IV.B.4)
- Project Charter - Project Performance Measurements (BOK IV.B.5)
- Project Charter Review (BOK IV.B.6)
- Project Managament Tools - Gantt Chart (BOK IV.C.1)
- Project Managament Tools - Toll-gate Reviews (BOK IV.C.2)
- Project Managament Tools - WBS (BOK IV.C.3)
- Project Managament Tools - RACI (BOK IV.C.4)
- Analytical Tools - Affinity Diagrams (BOK IV.D.1)
- Analytical Tools - Tree Diagrams (BOK IV.D.2)
- Analytical Tools - Matrix Diagrams (BOK IV.D.3)
- Analytical Tools - Prioritization Matrices (BOK IV.D.4)
- Analytical Tools - Activity Network Diagrams (BOK IV.D.5)
- Download pdf Handouts - Section 4
- Practice Activity - Quiz - Define Stage
Measure (BOK V)
- Introduction - Section 5
- Process Flow Metrics (BOK V.A.1)
- Process Analysis Tools - Part 1 (BOK V.A.2)
- Process Analysis Tools - Part 2 (BOK V.A.2)
- Types of Data (BOK V.B.1)
- Measurement Scales (BOK V.B.2)
- Practice Activity - Measure Stage - Quiz 1
- Sampling (BOK V.B.3)
- Data Collection Plans and Methods (BOK V.B.4)
- Data Collection Plans and Methods - Data Coding (BOK V.B.4)
- Data Collection Plans and Methods - Missing Data (BOK V.B.4)
- Measurement System Analysis - Introduction (BOK V.C.1)
- Measurement System Analysis - Accuracy (BOK V.C.1)
- Measurement System Analysis - Precision (BOK V.C.1)
- Measurement System Analysis - Precision to Tolerance Ratio (BOK V.C.1)
- Measurement System Analysis - Three Methods of GRR (BOK V.C.1)
- Gage R&R - Range Method (BOK V.C.1)
- Gage R&R - Average and Range Method (BOK V.C.1)
- Gage R&R - ANOVA Method (BOK V.C.1)
- Gage R&R - Number of Distinct Categories (NDC) (BOK V.C.1)
- Gage R&R - Crossed vs Nested Gage R&R Study (BOK V.C.1)
- Measurement systems across the organization (BOK V.C.2)
- Metrology (BOK V.C.3)
- Practice Activity - Measure Stage - Quiz 2
- Basic statistical terms (BOK V.D.1)
- Central limit theorem (BOK V.D.2)
- Descriptive statistics - Part 1(BOK V.D.3)
- Descriptive statistics - Part 2(BOK V.D.3)
- Descriptive statistics - Part 3(BOK V.D.3)
- Descriptive statistics - Using Microsoft Excel and SigmaXL (BOK V.D.3)
- Graphical Methods - 1 Box and Whisker Plots(BOK V.D.4)
- Graphical Methods - 2 Scatter Plots (BOK V.D.4)
