Introduction
  • Welcome
  • A New Way of Working
  • Managing People Like Managing Innovation
  • Activity: Survey Your Company's Policies
Treat People Like Adults
  • Introduction
  • The Greatest Motivation: Contributing to Success
  • What Policies & Structure Can't Anticipate
  • When I Saw the Light
  • Review
  • Activity: Conduct A Cost-Benefit Analysis
Every Single Employee Should Understand the Business
  • Introduction
  • Communicate Constantly About the Challenge
  • Heartbeat of Communication
  • Everyone, At All Levels, Can Understand
  • Review
  • Activity: Understand Your Business Model
  • FAQs
Practice Radical Honesty
  • Introduction
  • Have You Said This to Their Face?
  • Practice Your Delivery
  • Activity: Practice Your Delivery
  • Model Honesty
  • Admit When You're Wrong
  • Review
  • Activity: Radical Honesty Brainstorm
  • FAQs
Debate Vigorously
  • Introduction
  • Ask Genuine Questions
  • Cultivate Strong, Fact-Based Opinions
  • Debate Only For the Sake of the Business & Customers
  • Activity: Expose Your Disagreements
  • FAQs
Focus Relentlessly On The Future
  • Introduction
  • Build the Company Now That You Want to Be Then
  • What Your Current Team Might Not Be
  • Build A Team: Don't Raise A Family
  • Review
  • Activity: Fast Forward Six Months
  • FAQs
Someone Really Smart In Every Job
  • Introduction
  • A Great Company To Be From
  • Great Work Is Not About the Perks or Money
  • The Diversity of Brilliance
  • Build A Culture of Hiring
  • Review
  • Activity: Team Reassessment
  • FAQs
Pay People What They're Worth To You
  • Introduction
  • Compensation Is A Judgment Call
  • Separate Performance Review & Compensation
  • Transparency Helps Mark to Market
  • Review
  • Activity: Compensation Review
  • FAQs
The Art of Good Goodbyes
  • Introduction
  • Take Performance Evaluation 10 Games At A Time
  • RIP the PIP
  • About "Engagement"
  • Review
  • Activity: Reflect on Team Performance
  • FAQs
Course Conclusion
  • What's Next?