Welcome, introduction and thank you.
  • Welcome, introduction and thank you
  • Why questions matter in your relationships
  • Ask yourself this key question
  • The acid test: a listening challenge
Question Fundamentals - laying the foundations.
  • Closed questions - Good or Bad?
  • The two basic question types
  • Activity: A simple challenge to get you started
  • How legitimate are your questions?
  • Activity: Time to find a spotter
  • Activity: Quickly identify your question habit and problems it might be causing.
  • Using questions case study
  • Activity: Why do we ask so many closed questions?
  • The Power of the Pause
Open questions: Types and Uses
  • Specific Questions
  • Leading Questions
  • Hypothetical Questions
  • Probing/Clarification Questions
  • Reflective Questions
  • Question Type Test
  • Why warning
Identify the Question Types
  • Question Types Review
The Questioning Funnel
  • The Questioning Funnel
  • Common question traps
Listening tips - Where to focus your attention for maximum benefit.
  • Question responses
  • What to listen for and explore more deeply.
  • 10 Steps to Better Listening
  • Listening Exercise to practice the 10 steps.
Learning Review
  • Activity: Learning Review targeting action
Putting it all together
  • Case study Review
  • Case study Review Part 2
  • Questioning Strategy Case Study
  • Questioning strategy Case Study 2
How to practice your questioning skills
  • How to practice your questioning skills
And finally
  • Thank you
  • What about my certificate
  • Bonus Lecture