Welcome to the course!
- Is this course for you?
- Course ebook
What to say in an email - and how to say it
- Pre-quiz: what to say in an email and how to say it
- International team? Cultural considerations when writing emails
- SCRAP - how to structure your email
- Exercise: apply the SCRAP formula to this real-life email (15 mins)
- Exercise answer: apply the SCRAP formula to this real-life email
- NEW: Email template for SCRAP
- How to write clearly with the rule of one
- NEW: How to reply to a confusing email
- NEW: Email template for TIC
- Layout tips for better emails
- Email content
- What to say and how to say it: key points to remember
When to say it by email (and when not to)
- Pre-quiz: when to email (and when not to)
- Things you should never say in an email
- When to email - and when not to
- How long should you take to reply to every email?
- When to say it by email (and when not to)
- When to email - and when not to: key points to remember
Email greetings, sign-offs, signatures and subject lines
- Pre-quiz: email greetings, sign-offs, signatures and subject lines
- Email greetings - how to address your recipient politely and professionally
- Email sign-offs and signatures - how to end politely and professionally
- How to write a compelling subject line
- Test your knowledge of greetings, sign-offs and subject lines
- Greetings, sign-offs, signatures and subject lines: key points to remember
More email best practices
- Pre-quiz: more email best practices
- Urgent emails: when to flag them as important or high priority (and when not to)
- How to use the 'To' field, 'Cc', 'Bcc' and 'Reply all'
- Best practice for sending attachments
- How to write a helpful out of office message
- Proofreading your email - including the one thing you must ALWAYS check!
- Test your knowledge of email best practices
- Email best practice: key points to remember
Bonus section
- Bonus lecture: special offers on my other courses
