Welcome to Communication Skills: Become A Superstar Communicator
  • Introducing The Course
  • The Basics: The 3 Commandments of Super Communications
  • Defining Superficiality
  • Self Awareness: Getting In The 'Know'
  • Brick Walls: Recognising Communication Barriers
  • Hearing V's Listening
The Prerequisites For Strong Communication Skills
  • The Art of Mind Control
  • Communication Skills Self-Assessment
  • Body Language & Self Image
  • Breaking Down Our Communications
  • Operation: Heart and Minds
  • Learning From The Past
  • Understanding The Halo Effect
  • Trust: The Prerequisite for 'Open' Communications
  • The Difference Between Monologue & Dialogue
  • The Levels & Stages of Relationship
  • The Levels & Stages of Trust
  • Foundations For Authentic Communication
  • Foundations for Authentic Trust
  • Understanding Human Needs
  • Understanding People Types
Developing Core Communication Skills
  • Introducing Core Communication Skills
  • The Importance of Appropriate Emphasis
  • Exercise 1: Practicing Emphasis (With Workbook)
  • Effective Use of Emotion
  • Empathy in Action
  • Advice-giving Advice: Just Don't Do It!
  • Appropriate Challenging
  • The Power of Appropriate Silence
  • Reflection & Paraphrasing
  • The Power of Authenticity
  • Summarising What You Hear
  • Offering Unconditional Positive Regard
  • Active Listening & Self Disclosure
  • Exercise 2: End of Section Exercise
Core Questioning Skills
  • Asking Better Questions
  • Open & Closed Questions
  • Workbook 3: Translating 'Yes & No' Questions
  • Closed Interrogation Techniques
  • Probing Questions
  • Chunking Up & Chunking Down
  • Relationship Building 'Softeners'
  • The Dilemma Diffuser
  • Workbook 4: Responding to Questions Appropriately
Advanced Questioning and Communication Skills
  • Listening Skills Quiz
  • The Listening Skills Workbook
  • Agreement & Disagreement Frames
  • A Foolproof Approach To Answering Tough Questions
  • Imploding Ambiguities
  • Understanding Intonation Patterns
  • Exercise 3: End of Section Exercise
Communication Skills: Metaphors, Analogies and Telling Stories
  • Introduction To Storytelling
  • Storytelling For Perception Shifting
  • Self Disclosure: Leading by Example
  • The 'Truth, Trust, Time' Principle
  • Elements of the Storytelling Triangle
  • Ancient Philosophical Storytelling
  • The 'Open Loop' Storytelling Sequence
  • The 'Closed Loop' Storytelling Sequence
  • Inception Storytelling Secrets
Closing Section & Final Thoughts
  • Recommended Reading List
  • Closing Thoughts & Summary