Course 1 – Conduct Behavioral Interviews
  • Select the Best
Prepare Well
  • Clarify the Job
  • Update the Job Description
  • Use Open-Ended Questions
  • Ask Better Questions
Keep It Legal
  • Protect Yourself & Others
  • Ask Legal Questions
Use Behavioral Interviewing
  • Build Rapport
  • Get STAR Information
  • Get the Full Story
Support Your Decision
  • Take Factual Notes
  • Try Out Factual Note Taking
Put It to Work
  • 1 More Thing about Behavioral Interviews
  • Tips & Tools to Conduct Behavioral Interviews
  • Conduct Behavioral Interviews
Course 2 – Be a Great Mentor
  • Choose to Make a Difference
  • It’s Time to be the Mentor
Get to Know Your Mentee
  • Establish Norms with Your Mentee
  • Reflect on Your Preferences & Values
Clarify Direction
  • Help Your Mentee Establish Goals
  • Ask Clarifying Questions
Form Concrete Action Steps
  • Identify an Action Plan
  • Match Action Steps & Goals
Actively Listen & Given Feedback
  • Listen & Give Feedback
  • Be a Better Listener
Put It to Work
  • 1 More Thing about Mentoring
  • Tips & Tools to Be a Great Mentor
  • Be a Great Mentor