How is this course structured
  • Administrative information
Introduction to structured problem solving
  • Why structure problem solving at all?
  • Who is an expert?
  • Why use hypothesis based problem solving (HBPS)?
  • Steps of HBPS
  • HBPS basics
Step I - Problem formulation
  • Problem context
  • Doing it SMART
  • Problem formulation
Step II - Problem structuring
  • Divide and conquer
  • Mindmapping
  • Issue trees and being MECE
  • Building a mindmap and issue tree
  • Problem structuring
Step III - Work prioritization and planning
  • Validating hypotheses - analysis and data requirements
  • Why prioritize?
  • How to prioritize? (without having to boil the ocean)
  • Prioritizing work
Step IV - Communicating the solution
  • Synthesize, don't summarize
  • Storyboarding
  • Communicating the solution
Wrap-up
  • Consulting jargon dictionary
  • HBPS - guessing answers to client's problems?