Introduction to the Customer Success Manager Course
  • Introduction to the Customer Success Manager course
  • Introduce yourself - Creating customer engagement
  • Why did I ask you to introduce yourself?
  • How to follow this Customer Success course
The Basics of Customer Success Or Customer Success 101
  • Resources
  • What is Customer Success and why is so important?
  • What if your Customers Success Management is terrible or non existent?
  • When should you start worrying about Customer Success?
  • Purpose, People and Culture
  • Customer Success Terminology
  • PRACTICE #1
Customer Success Manager
  • What is a Customer Success Manager & its Mission?
  • Other Customer Success Manager Tasks
  • The skills to be a great CSM
  • Customer Success Manager Roles
  • PRACTICE #2
The Keys to be a Successful CSM and creating a world known CS brand
  • What is “success” for your client?
  • PRACTICE #3
  • Time to first value
  • PRACTICE #4
  • Understand and map the whole process from sign-up to becoming brand ambassador
  • Reduce the time from sign-up to actual usage, to initial feeling of victory o
  • Always show value and focus on solutions
  • The basic Reduce Churn
2 Basic Principles for Customer Success Process
  • Profile your ideal customer
  • The Success Gap. The last step before your customer’s success
  • PRACTICE #5
Where to find Customer Success Manager jobs
  • Where to find Customer Success Manager jobs Part I - AngelList
  • Where to find Customer Success Manager jobs Part I - LinkedIn Jobs
  • PRACTICE #6
The Plan, Lessons Learned and FAQs
  • The Plan to launch your Customer Success Manager career
  • Lessons Learned of Customer Success Manager 101
  • FAQs about Customer Success Manager
BONUS - Customer Success Manager course bonus
  • Customer Success Resources
  • Final message
  • How would you like me to help you?
  • BONUS Lecture: Keep improving your skills with the rest of the courses