Welcome and Getting Started
  • Introduction to Emotional Intelligence
  • Full Workbook: Emotional Intelligence in the Workplace WORKBOOK (ADA Accessible)
  • Questions, Resources and Meet the Instructors
Emotional Intelligence in the Workplace
  • What is Emotional Intelligence?
  • The Importance of Emotional Intelligence at Work
  • Exercise: Understanding Your EQ Strengths and Weaknesses
  • Understanding Your Emotional Intelligence (Assessment/Quiz)
  • Why Emotions Are Contagious (Mirror Neurons)
  • Exercise: Why Emotions are Contagious: Mirror Neurons
Intrapersonal Emotional Intelligence
  • Understanding and Recognizing Emotions
  • Practicing Emotional Awareness
  • Exercise: Practicing Emotional Awareness
  • The Body-Mind Connection
  • Thoughts Create Emotions
  • Reframing Your Thoughts
  • Exercise: Reframing Your Thoughts
  • Catch Negative Emotions Early
  • Identify Triggers
  • Exercise: Identifying Triggers
  • Techniques for Overcoming Negative Emotions
  • Exercise: Overcome Negative Emotions
Reduce Stress to Increase EQ
  • The Importance of Reducing Stress
  • Releasing Stress through Venting
  • Exercise: Venting and Other Stress-Reduction Techniques
  • Tips for Stress Reduction
Interpersonal Emotional Intelligence
  • Identifying Emotions and Nonverbal Communication
  • Exercise: Emotion Identification Chart
  • Establishing Rapport
  • Exercise: Developing Rapport
  • Developing Empathy
  • Exercise: Developing Empathy
  • Listening Skills
  • Exercise:Effective Listening
  • Communication Skills
  • Exercise: Effective Communication Techniques
  • Handling Others' Emotions
  • Exercise: Handling Others’ Emotions
Being an Emotionally Intelligent Manager
  • Emotional Intelligence in Leadership
  • Exercise: Emotional Intelligence in Leadership
  • The Importance of Empathy for Managers
  • Exercise: The Importance of Empathy for Leaders
Conclusion and Next Steps
  • Congratulations and Next Steps
  • Bonus: Additional Resources You Don't want to Miss