Welcome to the Course!
  • Introducing the Student Workbook
  • Additional Notes for the Student Workbook
  • Course Kickoff and Overview
  • The BA Guide's Business Analysis Process Explained
  • Why Identify the Problem at All?
  • Udemy Review Prompt
  • Key Terms Defined - Needs, Project, Value
  • Course Resources - for your convenience
  • Business Analyst Glossary of Terms + Download
  • The End Goal
  • IMPORTANT LINKS - Please review and bookmark
Problem Identification
  • Problem Identification Initiation
  • Focus on the Problem
  • Get to the Root
  • Setting the Stage for the Remainder of the Course
Problem Identification: Observation Technique
  • Observation Technique: Key Concepts
  • Observation Technique: Mini-Activity
  • Observation Technique: Active Observation
  • Observation Technique: Passive Observation
  • Observation Technique: Participatory Observation
  • Observation Technique: What Are You Looking For?
  • Observation Technique: Planning an Observation
  • Planning for an Unnoticed Observation
  • Observation Technique: Executing an Observation
  • Observation Technique: Documentation Template
  • Observation Technique: Validate Your Understanding
Problem Identification: Interview Technique
  • Term Explained: Waterfall
  • Interview Technique: Overview and Benefits
  • Interview Technique: Cautions
  • Interview Technique: Types
  • Interview Technique: Planning Overview
  • Interview Technique: Planning Questions
  • Interview Technique: Planning Time
  • Interview Technique: Recording the Session
  • Interview Technique: Planning Location
  • Interview Technique: Finalize Planning
  • Interview Technique: Conduct the Interview
  • Interview Technique: Documentation Template
  • Interview Technique: Validate Your Understanding
Problem Identification: Survey Technique + Additional Tools
  • Survey Technique: Overview, Benefits, and Cautions
  • Survey Technique: Types of Questions
  • Survey Technique: Overcoming Common Challenges
  • Survey Technique: Plan Your Way to Success
  • Survey Technique: Post Planning
  • Survey Technique: Documentation Template
  • Survey Technique: Validate Your Understanding
  • Additional Tools
Making Things Practical + Root Cause Analysis
  • Choosing a Technique
  • Bob's Towing Example: Choosing a Technique
  • Root Cause: Five Whys
  • Root Cause: Fishbone
  • Bob's Towing Example: Transitioning Back to the Example
  • Bob's Towing Example: Interview Prep (Part 1 of 2)
  • Bob's Towing Example: Interview Prep (Part 2 of 2)
  • Bob's Towing Example: Conduct Interview + Fishbone Example
  • Bob's Towing Example: Finishing the Fishbone
  • Bob's Towing Example: Researching Prank Calls Cause Category
  • Bob's Towing Example: Choosing the Next Technique
  • Bob's Towing Example: Observation Prep
  • Bob's Towing Example: Conduct Observation
  • Bob's Towing Example: Root Problem Identified
  • Not Planning Every Detail is Okay
  • Choosing a Technique - Test Your Skills
Determining Value
  • Reaffirming the Concept of Value + How to Determine
Project Proposal + Gaining Approval
  • Project Proposal Basics
  • Project Proposal Sections
  • Introducing the Project Proposal Template
  • Bob's Towing Example: Project Proposal
  • Gaining Project Approval: Sponsor
  • Gaining Project Approval: Governance
  • Project Proposal + Gaining Approval: Validate Your Understanding
Wrapping Things Up
  • Course Recap
  • Bonus Lecture: Next Steps