Advanced Management Skills
  • Pre-Assessment
  • Introduction to Advanced Management Skills
  • Role of a Manager
  • Workday Responsibilities
  • Managing on the Fly
  • Steering the Business
  • Company Culture
  • Healthy Culture
  • Team Decisions
  • Accountability
  • Self-Governance
  • Key Byproducts
  • Unhealthy Culture
  • Avoiding Accountability
  • Culture and Its Effects
  • Staying Positive
  • Elements of Communication
  • Types of Communication
  • Effective Communication
  • Delegation
  • Impediments to Delegation
  • Problem Solving and Decision Making
  • Implementing a Solution
  • Employee Management
  • Employee Motivation
  • Employee Happiness
  • Basic Meeting Management
  • Chapter 1-3 Quiz
  • Active Listening
  • Communication Models
  • Communication Styles
  • Expressers
  • Drivers
  • Relaters
  • Analyzers
  • Communication Types - Verbal
  • Active Language
  • Click-Whirr Syndrome
  • Communication Types - Non-Verbal
  • More Communication Types
  • Presentation Skills
  • The Prince
  • The Buddy
  • The Taskmaster
  • The Sarge
  • Factors of Leadership
  • Principles of Leadership
  • The Leadership Process
  • Team vs. Group
  • Psychology of Team Dynamics
  • Hierarchy of Needs
  • Healthy Teams
  • Unhealthy Groups
  • Why Teams Fail
  • Universal Motivators
  • Internal and External Motivators
  • Goal Mapping
  • Rewards
  • Problem Solving Techniques
  • Critical Path Analysis
  • Performance Evaluation
  • Summary of Advanced Management Skills
  • Chapter 4-10 Quiz
  • Final Exam
  • Supplementary Materials
Leadership Challenges
  • Pre-Assessment
  • Challenges for the 21st Century
  • Characteristics of 21st Century Organizations
  • Chapter 1 Quiz
  • Going Global
  • Using Technology to Reach Customers
  • The Virtual Workforce
  • Current Business Trends
  • Changing Employee Expectations and Motivations
  • Intellectual Assets
  • Knowledge Workers
  • Chapter 2 & 3 Quiz
  • Infrastructure Assets
  • E-Business vs. E-Commerce
  • Course Summary
  • Final Exam
  • Supplementary Materials
Mentoring that Matters
  • Pre-Assessment
  • Introduction to Mentoring That Matters
  • Mentoring vs. Coaching
  • Who Uses Coaching?
  • Who Uses Mentoring?
  • The Benefits of Coaching
  • The Benefits of Mentoring
  • Two-Way Process
  • Goals
  • Developing Staff
  • What Makes a Good Mentee?
  • Emotional Quotient
  • What Makes a Good Mentor?
  • Matching Mentors and Mentees
  • Monitoring Progress