Introduction: Change at Work
  • Welcome!
  • Your Workbook for the Course
  • The Cycle of Change
  • Your Case Study Workbook
  • Exercise: The Barriers to Change
  • Sources of and Barriers to Change
Step 1: Demonstrate the Need for Change
  • The First Layer of Resistance to Change
  • Demonstrating the Need for Change: Applying Leverage
  • What if they Still don't Accept the Need for Change? Pattern Interrupt
  • Case Study. Day 1: New Dawn
  • Tools for Change Leaders: Mad-Sad-Glad Exercise
  • Tools for Change Leaders: Perceptual Positions
Step 2: Create a Compelling Future
  • Fear and Desire as Motivators for Change
  • A Compelling Future
  • Stakeholder Engagement
  • Tools for Change Leaders: Stakeholder Triage
  • Tools for Change Leaders: Stakeholder Analysis
  • Case Study. Day 7: Stakeholder Analysis
Step 3: Expect an Argument
  • Response to Change: Introduction
  • The Change Curve
  • Case Study. Day 11: The Impact of Change
  • The Impact of Change on Operational Performance
  • The Three Phases of a Change Program
  • How to Communicate Well
  • Tools for Change Leaders: Communication Plan
  • Tools for Change Leaders: Progression Plan
Handling Resistance
  • Resistance to Change
  • The Inner Layers of the Onion
  • Case Study. Day 24: A Dozen Reasons
  • Engage with the Resistance
  • Win over Your Resisters (Part 1)
  • Win over Your Resisters (Part 2)
  • Case Study. Day 25: Handling Resistance
Steps 4, 5 & 6: Leading the Change
  • It's a Project
  • 99 per cent Perspiration
  • Case Study. Day 65: You are the Change Leader
  • Bonus Lecture: Did you enjoy this course?