Introduction
  • Introduction
  • About the instructor and this course
  • Usability testing vs UX research - what's the difference?
  • The Quiz on UX vs Usability
How to get hired
  • How to demonstrate experience when you don't have a UX research job
  • An example UX research portfolio
Before your first usability test
  • The benefits of usability testing and UX research
  • Is it hard? NO! You can do this
  • Recruiting testers - the most commonly asked question
  • The Quiz on Recruiting Testers
  • Exercise: Who are your target users?
Preparing for your first usability test
  • Choose a question you want answered
  • Creating a script
  • Invite your users to test
  • How to capture data
  • Ending the test
  • The Quiz on Your First Usability Test
  • Exercise: What questions do you want answered?
Getting scientific
  • Top mistakes - or how to mess up a usability test if you really want to
  • Avoiding bias
  • The Quiz on Biases
  • Advanced tester recruitment
  • What you should measure
  • Interpreting results
  • Do you need eye tracking?
  • The Quiz on Science
  • Exercise: Remove the bias
Using the results
  • Identifying key issues
  • What to do with surprises
  • The Quiz on Results
  • Exercise: Using the results
Advanced methods
  • Remote usability testing - yes, do this!
  • Surveys that provide meaningful data
  • Dealing with skeptical decision makers
  • Testing with prototypes and non-functional products
  • Gaining insights with card sorting and tree testing
  • Website analytics
  • The Quiz on Advanced Methods
  • Exercise: do a mock remote usability session
Additional resources
  • Resources