Welcome to Mastering ISO 9001:2015
  • Introduction
Process Approach & P.D.C.A.
  • ISO 9000 Series of Standards
  • Seven (7) Quality Management Principles
  • Process Approach & Plan Do Check Act Cycle (P.D.C.A.)
  • Section 2 Quiz
Risk-Based Thinking & Making the Transition
  • Introduction to Section 3
  • Risk-Based Thinking
  • Transitioning to ISO 9001:2015
  • Section 3 Quiz
Clauses 1, 2 & 3: Scope, Normative References & Terms and Definitions
  • Introduction to Section 4
  • Scope, Normative References & Terms and Definitions
  • Section 4 Quiz
Clause 4: Context of the Organization
  • Introduction to Clause 4: Context of the Organization
  • 4.1 Understanding the Organization & its Context
  • 4.2 Understanding the Needs and Expectations of Interested Parties
  • 4.3 Determining the Scope of the Quality Management System
  • 4.4 Quality Management System and its Processes
  • Section 5 Quiz
Clause 5: Leadership
  • Introduction to Clause 5: Leadership
  • 5.1 Leadership and commitment
  • 5.2 Policy (Quality Policy)
  • 5.3 Organizational roles, responsibilities and authorities
  • Section 6 Quiz
Clause 6: Planning
  • Introduction to Clause 6: Planning
  • 6.1 Actions to Address Risks and Opportunities
  • 6.2 Quality Objectives and Planning to Achieve Them
  • 6.3 Planning of Changes
  • Section 7 Quiz
Clause 7: Support
  • Introduction to Clause 7: Support
  • 7.1 Resources
  • 7.1.5 Monitoring and measuring resources
  • 7.1.6 Organizational Knowledge
  • 7.2 Competence
  • 7.3 Awareness
  • 7.4 Communication
  • 7.5 Documented Information
  • Section 8 Quiz
Clause 8: Operation
  • Introduction to Clause 8: Operations
  • 8.1 Operational planning and control
  • 8.2.1 Customer communication
  • 8.2.2 Determining the requirements for products and services
  • 8.2.3/4 Review of, and Changes to, the requirements of products and services
  • 8.3.1/2 Design and development of products and services/Planning
  • 8.3.3 Design and development inputs
  • 8.3.4 Design and development controls
  • 8.3.5 Design and development outputs
  • 8.3.6 Design and development changes
  • 8.4 Control of externally provided processes, products and services
  • 8.4.2 Type and extent of control
  • 8.4.3 Information for external providers
  • 8.5.1 Control of production and service provisions
  • 8.5.2 Identification and traceability
  • 8.5.3 Property belonging to customers or external providers
  • 8.5.4 Preservation
  • 8.5.5 Post-delivery activities
  • 8.5.6 Control of changes
  • 8.6 Release of products and services
  • 8.7 Control of nonconforming outputs
  • Section 9 Quiz
Clause 9: Performance Evaluation
  • Introduction to Clause 9: Performance Evaluation
  • 9.1: Monitoring, Measurement, Analysis and Evaluation
  • 9.1.2 Customer Satisfaction
  • 9.1.3 Analysis and Evaluation
  • 9.2.1 Conducting internal audits
  • 9.2.2 Internal Audit Program
  • 9.3.1/2: Management review general/inputs
  • 9.3.3 Management review outputs
  • Section 10 Quiz
Clause 10: Improvement
  • Introduction to Clause 10: Improvement
  • 10.1 General (Improvement)
  • 10.2 Nonconformity and corrective action
  • 10.3 Continual improvement
  • Section 11 Quiz
Bonus ISO 9001 Self-Assessment Checklist Tool
  • ISO 9001 Self-Assessment Checklist Tool