Introduction to the Course
  • Welcome to the Course
  • Course Overview
The First 94 Days
  • Download: New Manager Checklist
  • First Things First - Getting a Good Start
  • The First Important Meetings
  • Address the Shift in Relationship
  • Tips and Tricks for Remembering Names
  • The Boss Contract
  • What to Do Next
  • A Mindset for Success
  • To Go Fast - Go Slow with People
  • Exercise
  • The First 94 Days Quiz
The Shift - From Specialist to Manager
  • Introduction: One of the Most Challenging Transitions in Business
  • Ask Yourself
  • Three Psychological Obstacles and Their Solutions
  • Exercise: Assess Your Leadership Skills
  • A New Skill Set and A New Focus to Succeed
  • Myth vs Reality
  • The Shift - Quiz
The Difference Between Management and Leadership
  • The Two Dimensions of Teamwork
  • Using the Two Dimensions
  • Definition of Management and Leadership
  • Exercise
  • Management and Leadership Quiz
Giving and Receiving Feedback
  • The Science and Art of Feedback
  • Three Questions to Ask Yourself Before Giving Feedback
  • Seven Tips for Giving Feedback
  • How Much "Positive" and "Negative" Feedback to Give
  • Understand the All Important Relationship Account
  • I-Statements for Effective Feedback
  • Receiving Feedback
  • Exercise
  • Feedback Quiz
Communication
  • The Four Levels of Communication
  • Having a Clear Outcome
  • The Arrow of Credibility
  • Using Responsible Language
  • Active Listening
  • Exercise
  • Communication Quiz
Group Dynamics
  • A Group is Made Up of Relationships - Duh!
  • Three Preferences in Groups
  • Group Development - Stage 1: Inclusion
  • Group Development - Stage 2: Control
  • Group Development - Stage 3: Openness
  • Real Life Example: Group Development Stages at Work
  • Real Life Example 2: A Romantic Relationship
  • How to Lead During the Different Group Stages
  • Practical Tips - Leadership in the Group Stages
  • Exercise
  • Ground Rules for Behavior in Groups
  • Exercise
  • Differences and Similarities and the Effect on the Group
  • Exercise
  • Group Dynamics Quiz
Conflict Management
  • The Definition of Conflict
  • The Five Conflict Styles
  • Conflict Styles: Relationship Example
  • Conflict Styles: Workplace Example
  • Two Attitudes: Harmony View and Conflict View
  • Exercise
  • How You Can Manage Expectations Effectively
  • Exercise
  • The Vital Importance of Acknowledgement
  • The Acknowledgement Scale
  • Exercise
  • Conflict Management Quiz
Trust and Openness
  • What is Trust?
  • The Trust and Openness Spiral
  • The Magic of Small Talk
  • The Border Between What is Personal and What is Private
  • Exercise
  • Trust and Openness Quiz
Values and Ethics
  • What Are Values and Why Should You Care?
  • How Values Influence Your Decisions and Actions
  • Personal Values and How They Influence Your Life
  • Organizational Values and How to Use Them
  • A Story about Working with Organizational Values
  • Ethical Decision Making
  • Exercise
  • Values and Ethics Quiz
Motivation
  • Communicating the Big Picture
  • Clarify What is Lacking to Help Others Improve
  • Use the Dynamics of Pain and Pleasure
  • Real Life Example 1: Pain and Pleasure in Personal Life
  • Real Life Example 2: Pain and Pleasure with Your Team
  • Make Your Colleagues Feel Seen
  • Set Stimulating and Inspiring Goals