Introduction
  • Welcome and course Introduction
  • Opening Activity: Reflect and write examples of feedback you've received
The benefits you get from practicing the effective feedback steps in this course
  • Definition: Feedback is a gift
  • Sherpa--Become a trusted guide to others
  • This course is for you
  • What you will learn--course outline and pre-assessment activity
Emotional Intelligence: defuse triggers blocking behavior change
  • Why people avoid giving and receiving feedback
  • Repositioning Feedback from disempowering to empowering others
  • Activity List Your Reasons Why Others Dislike Feedback.
Formal Feedback Process: 6 P's
  • 1. Prepare
  • 2. Purpose
  • 3. Praise
  • 4. Performance
  • 5. Paraphrase--Listening Quiz and Skills!
  • 6. Probing questions and Complete Your Activity
  • Practice Worksheets
Just-In-Time or Informal Feedback Process--Step by Step
  • Step 1: Action
  • 2. Benefit
  • Step 3. Context: Cost Benefit Matrix Activity--See the light or feel the heat
  • 4. Invitation
Using Probing Questions to discover Root Cause
  • Why Ask?
  • Probing Questions and Emotional Intelligence
  • 5 Questions
  • Activity: Practice questions, applications and examples
Develop Congruence, Confidence and Competence
  • Visual, Verbal and Voice for credibility
  • Visual messages and body language
  • Voice
  • Verbal -- watch your words!
  • 6 Characteristics of effective feedback
  • Review and Practice ABCs
  • Self Assessment: Score your natural ability to engage and give feedback