Performance management course introduction
  • Course introduction
Golden thread & setting objectives
  • Connecting vision with task
  • Why bother with the golden thread?
  • Organisational vision
  • Functional strategy
  • Critical success factors
  • Objectives
  • Gaining commitment
  • Task level objectives
  • Golden thread & setting objectives - summary
Measuring and monitoring
  • Introduction
  • Measuring the right thing
  • Understanding key performance indicators
  • Balanced measurement
  • Financial measures
  • Customer measures
  • Process measures
  • Learning measures
  • Balanced score card
  • Implementation
Will vs Skill
  • Introduction
  • Will vs Skill Matrix
  • Direct
  • Encourage
  • Support
  • Delegate
  • Summary