Introductions
  • Introduction to Team Problem-Solving
  • What Will Be Covered
  • How to Get the Most From this Course
  • Introduction
Principles and Attitudes of Problem Solving
  • Lean Principles for Problem-Solving
  • Practice Exercise - Principles of Problem Solving
  • Principles and Attitudes
Learning to Think Together - Brainstorming Skills
  • Why Brainstorming
  • Brainstorming Skills
  • The Fishbone or Cause-and-Effect Diagram
  • The Affinity Diagram
  • Pareto Analysis
  • The Skill of Brainstorming
  • Practice Exercise - Brainstorming
Root Cause Analysis
  • Simple Situation Analysis
  • Root Cause or The Five Why's?
  • Root Cause Analysis
The Problem-Solving Models
  • Introduction to PDCA Problem Solving
  • The Plan Phase: The Toyota Business Practice
  • The Do and Check Phase
  • The Act Phase: Standardizing Success
  • The PDCA Problem Solving Model
  • Practice Exercise - PDCA
  • Introduction to A3 Thinking
  • The Steps of A3 Problem Solving
  • A3 Problem Solving
  • Practice Exercise - A3
Analyzing and Improving Human Performance
  • Analyzing Human Performance
  • The Hierarchy of Motivation
  • The System and It's Impact of Human Behavior
  • Situational Motivation
  • Practical Applications of the Behavioral System
  • Practical Applications to Change Individual Behavior
  • Practice Exercise - Solving Human Performance Problems
Bonus Lecture - Some Additional Resources
  • Bonus Lecture - Some Additional Resources