Course Kickoff
  • Welcome to the Course!
  • IMPORTANT LINKS - Please review and bookmark
  • Course Resources - for your convenience
Getting Things Started
  • Process Mapping in the Real World
  • The End Goal
  • Getting Things Started: A Quick Recap
  • Udemy Review Prompt
  • Let's Ensure You Understand
Breaking Down the Process Flowchart: The Basics
  • Symbols Overview
  • Start & End Symbols
  • Sequence/Flow Direction Symbol
  • Process Symbol
  • Verbs for Process Task Names
  • The Basics: A Quick Recap
  • A Base Symbols Example: Mac & Cheese
  • ACTIVITY: Peanut Butter and Jelly Process
  • Solidifying the Basics
Process Mapping Tool: Draw.io
  • Introducing Draw.io
  • Opening Draw.io
  • Saving Files
  • Draw.io - 'Remember this setting'
  • Opening Files
  • Shape Tools
  • Connecting Shapes With Data Flow Arrows
  • Pages and Tabs
  • Background & Color Options
  • Documenting Mac & Cheese Process Flowchart in Draw.io
  • The BA Guide Draw.io Template
  • ACTIVITY: Prepare Peanut Butter and Jelly
  • ACTIVITY: Insurance Claims Process
  • ACTIVITY: How to apply for the CBAP
7 Steps to Create a Process Flowchart
  • Introduction to the 7 Steps
  • Step 1: Understand the Goal
  • Step 2: Determine Scope
  • Step 3: Brainstorm Tasks
  • Step 4: Identify Owners
  • Step 5: Arrange into Sequence
  • Step 6: Document Into Flowchart
  • Step 7: Review With Others
  • Let's Validate You Understand The 7 Steps
Beyond the Basics: Additional Symbols
  • Beyond the Basics Intro
  • Decision/Gateway Symbol
  • ACTIVITY: Insurance Claims Process - Update with Decision Symbols
  • Decision Symbol: Assignment Solution Walkthrough - Part 1
  • Decision Symbol: Assignment Solution Walkthrough - Part 2
  • Common Decision Symbol Mistake
  • Data Symbol (Input/Output)
  • ACTIVITY: Insurance Claims Process - Update with Input/Output Symbol
  • Input/Output Symbol: Assignment Solution Walkthrough
  • Input/Output Symbol Text
  • Common Output Symbol Mistake
  • Stored Data Symbol
  • ACTIVITY: Insurance Claims Process - Update with Stored Data Symbols
  • Stored Data Symbol: Assignment Solution Walkthrough
  • Pay at the Pump Activity - Kickoff
  • Pay at the Pump Activity - Notes Review
  • Pay at the Pump Activity - Summarize Notes
  • ACTIVITY: Pay at the Pump - Mid-Course Assessment
  • Pay at the Pump Activity - Solution Walkthrough
  • Validating Your New Knowledge
  • Quiz Application - Additional Hands On
  • Quiz Application Activity - Solution Walkthrough
Creating a Swimlane Process Flowchart
  • Introducing the Swimlane Flowchart
  • Practicing with Swimlanes: Password Reset
  • Vertical Swimlane
  • Common Swimlane Mistake
  • ACTIVITY: Insurance Claims Process - Update with Swimlanes
  • Update with Swimlanes - Solution Walkthrough
  • All About Swimlanes
Enhance your Flowchart with Levels
  • Flowchart Levels Introduction
  • Understanding Flowchart Levels
  • Tying the Levels Together (Numbering Convention)
  • Indicating the Start and End of a Multi-Level Flowchart
  • ACTIVITY: Mac and Cheese - Fill in the Blank Activity
  • The BA Guide Draw.io Multi-Level Template
  • Levels Example: Customer Transaction Process (Level 0)
  • Levels Example: Customer Transaction Process (Level 1) [Part 1]
  • Levels Example: Customer Transaction Process (Level 1) [Part 2]
  • Levels Example: Customer Transaction Process (Level 1) [Part 3]
  • Levels Example: Customer Transaction Process (Level 2)
  • Saving a Multi-Level Flowchart
  • Combining Flowcharts to Make a Seamless Process
  • Too Long for One Page
  • Flowchart Levels Quiz
  • ACTIVITY: Mac and Cheese - Merging Level 2 Flowcharts
  • ACTIVITY: Final Activity - Pulling it All Together
Bonus Section
  • Bonus Lecture: Next Steps