Welcome , meet your trainer and get started.
  • Tips to get the best from the course
  • Activity: The Big Recruitment Challenge - Part 1
  • The Big Recruitment Challenge Part 2
Understanding the recruitment and selection process
  • Job Descriptions Matter
  • Four Words
How to develop knowledge of the job you are hiring for
  • What makes knowledge of the job important
  • ACTIVITY: What's your definition?
  • The key stages of the recruitment and selection process.
  • Job Description Examples
  • Job Descriptions - a different example
  • Job Descriptions Matter
Knowledge of the person - how to specify your exact requirements
  • Knowledge of the person - How to write a person specification.
  • ACTIVITY: Practice drafting a Person Specification
  • Practice Person Specification - review
Attracting suitable applicants -an overview of the key channels available.
  • Recruitment Sources
  • Managing the application process
Shortlisting made simple
  • Shortlisting made simple
  • Shortlisting Practice
The interview: Understand the sequence and the part your play.
  • The role of the interview
  • The structure of the interview
Asking Questions - the engine room of success
  • Are there really only two questions?
  • The problem with closed questions
  • Test your question habit
  • Whats makes us ask so many closed questions?
Why the right questions at the right time is critical.
  • Specific Questions
  • Leading Questions
  • Hypothetical Questions
  • Probing Questions
  • Reflective Questions
  • Question Type Test
  • Using Behavioural Questions
  • Example behavioural questions
  • The Questioning Funnel
  • Common Behavioural Questions
  • Question Traps
  • Initial questions - why they matter
  • The problem with unfocused questions.
  • A question trap example
  • Next Question
Listening: - How to listen for real evidence.
  • Listening tips - what to listen for
  • An hilarious example of how hard we all find listening
  • Listening Practice Exercise
  • Listening practice review
  • Taking Notes
Making the Final Decision with confidence
  • Making the final decision
Learning Review
  • Activity: Learning Review and Targeting Action
How to make a success of your new hire and thanks
  • Take this review quiz to see how well you have absorbed your learning.
  • Almost done, but not quite.
Bonus Offers and resources
  • What about my certificate?
  • Key Course Slides
  • Bonus Lecture