Course Introduction and Overview
  • Course Introduction
  • Scope and Overview of the Metrics and Performance Indicators
Supply Chain Reliability
  • Perfect Order Fulfilment
  • Orders Delivered in Full
  • Delivery Performance
  • Documentation Accurracy
  • Perfect Condition
Supply Chain Responsiveness
  • Order Fulfilment Cycle Time
  • Source Cycle Time
  • Make Cycle Time
  • Delivery Cycle Time
Supply Chain Agility
  • Upside Supply Chain Flexibility
  • Upside Supply Chain Adaptability
  • Downside Supply Chain Adaptability
Supply Chain Costs
  • Total Supply Chain Management Costs and Cost of Goods Sold
  • Operational Metrics - Cost to Plan, Source, Make, Deliver/Install, and Return
  • Supply Chain Value at Risk and Mitigation Cost
Supply Chain Asset Management
  • Cash-to-Cash Cycle Time
  • Return on SC Fixed Assets
  • Return on Working Capital
Best Practices
  • Available-to-Promise
  • Carrier Agreements
  • Collaborative Planning, Forecasting and Replenishment
  • Co-Located Procurement Representatives
  • Cross-Docking
  • Drum-Buffer-Rope Scheduling
  • Lean Methods
  • Six Sigma
  • Merge-in-Transit
  • Postponement
  • Sales and Operations Planning
  • Supplier Performance
  • Vendor Managed Inventory
  • Wave Picking
  • Course Closure