Introduction
  • Introduction to Team Facilitation
  • What is Facilitation?
  • Introduction to the Resources
  • Resources
  • Assignment #1: Behavior Observation and Reinforcement
The Eight Essential Facilitation Skills
  • The Eight Skills - Organizing
  • The Eight Skills - Clarifying
  • The Eight Skills - Reflecting
  • The Eight Skills - Motivating
  • The Eight Skills - Comforting
  • The Eight Skills - Controlling
  • Essential Skills 1
  • Concluding A Topic or Meeting
  • Assignment # 2: Facilitation Skills Practice
  • Resolving Conflicts within the Team
  • Resolving Conflicts 2
  • Assignment #3: Practice Resolving Conflicts
  • Essential Skills 2
How to Choose A Decision Making Style
  • Clarifying Decision Styles
  • How to Reach Consensus
  • Decision Making Styles
Dialogue: Learning to Think Together Rather than Alone
  • Dialogue versus Debate
  • Dialogue: Behavioral Characteristics
  • Assignment #4: Are You in Dialogue or Debate
Effective Listening Skills
  • Body Language
  • Asking Open-ended Questions
  • Reflective Listening
  • Expressing Empathy
  • Acknowledging and Using Silence
  • Effective Listening Skills
  • Assignment #5: Coaching Effective Listening Skills
Giving and Receiving Feedback - "Straight Talk"
  • "Straight Talk" - A Model for Giving Feedback
  • "Straight Talk" - A Model for Receiving Feedback
  • Giving and Receiving Feedback - "Straight Talk"
  • Assignment #6: Practice Giving and Receiving Feedback
Virtual Team Facilitation
  • Facilitating Virtual Meetings - Pre and Post Work
  • Fourteen Tips for Great Virtual Meetings
  • Virtual Team Facilitation
Summary of Team Facilitation and Communication
  • Summary and Actions