Introduction
  • Why This Course
  • What To Expect
  • Exercise: Reflection
Connect and Build Rapport
  • Getting Personal
  • Ask The Right Questions
  • Exercise: Popular Open Ended Questions
  • What's In It For Me (WIIFM)
  • Ways of Working
  • Lead With Strength
  • CPE Review Quiz: Section 2
Communication Standards and Expectations
  • Communication Standards and Expectations
  • Flexing Your Leadership Style
  • Direct Instruction vs. Coaching
  • Supporting vs. Delegating
  • Flexing Your Leadership Case Studies
  • Follow Up Frequency
  • Situational Guide Follow Up
  • Exercise: Communication Mediums
  • Exercise: Preferred Mediums for Communication
  • CPE Review Quiz: Section 3
Trust Through Transition
  • Relationship Bank Account
  • Exercise: Relationship Ledger
  • Setting Expectations
  • Exercise: Manager in Transition Conversation Prompts
  • Exercise: My Manager Brand
  • When You Don't Know
  • Exercise: Filling Your Knowledge Gaps
  • How Can I Help?
  • CPE Review Quiz: Section 4
Leveraging Authority
  • Structuring One-on-ones
  • Giving Great Feedback
  • Exercise: Map a Feedback Conversation
  • Receiving Great Feedback
  • Rewarding Employees
  • Exercise: Rewards Brainstorm
  • Hosting Performance Reviews
  • CPE Review Quiz: Section 5
Bringing It All Together
  • Your Management Style
  • When to Communicate What
  • Exercise: Prepare to Win
  • CPE Qualified Assessment