Setting the Scene
  • Welcome
  • Course Objectives
  • Student Workbook and Download Pack
  • Resources
  • The business benefits of user experience
  • What is Usability? Product evaluation activity
  • Can openers - Demonstration
  • Can openers - User Research
  • Can openers - Debrief
  • The 6 Rules of Usability
  • ISO 9241 - A standard for usability
  • The Course Roadmap
  • Guiding Principles
  • Don't skip this lecture
Going where the action is: Understanding users in context
  • Introduction to Section 2
  • How usability depends on the “context of use”
  • What is a browser?
  • What do users want?
  • An introduction to contextual inquiry
  • The Remote Control - Activity
  • The Remote Control - Debrief
  • Practical field visits, step 1 - Users
  • Practical field visits, step 2 - Focus
  • Practical field visits, step 3 - Recording
  • Practical field visits, step 4 - Notetaking
  • Practical field visits, step 5 - Affinity Diagramming and User Story Mapping
  • Presenting results as empathy maps and storyboards
  • Guerrilla techniques for user research
  • Three myths about field visits
  • User research
How to get niche quick
  • Introduction to Section 3
  • Why the average user doesn't exist
  • Introduction to Personas
  • Walkthrough of a persona case study
  • Walkthrough of a persona case, continued
  • The benefits of personas
  • The pitfalls of personas
  • Publicising your personas
  • The 7-step persona checklist
  • Illustrating the context of use
UX Design Activities - Build your UX Portfolio
  • Introduction to the Design Activities
  • Find My Pet
  • Citizen Journalist
  • Digital Postcard
  • Gift Giver
  • Tomorrow's Shopping Cart
  • Design activity research briefing
  • Persona Groups Briefing
  • Persona Creation Briefing
  • Student work examples - Personas
What can a London bus teach us about usability?
  • Introduction to Section 5
  • Red Routes, or why featuritis doesn't work
  • The What and Why of Red Routes
  • The Flexibility - Usability Trade off
  • Prioritising red routes
  • Red Routes — Quick Activity
  • Student work examples - Red Routes
  • How to build bulletproof user stories for agile
  • Testing a user story
  • Student work examples - User Stories
  • Red routes and user stories
Beyond “easy to use”: Measuring the user experience
  • Introduction to Section 6
  • Introduction to Lean UX
  • Problem and Solution Hypothesis Testing
  • Defining and measuring usability
  • Measuring Effectiveness
  • Measuring Efficiency
  • Measuring Satisfaction
  • The Usability Dashboard
  • Measuring usability
Site structure and navigation: Finding is the new doing
  • Introduction to Section 7
  • Introduction - The Elements of User Experience
  • Introduction to information architecture
  • LATCH - The 5 Hat Racks for organising information
  • LATCH - Case Study using BBC iPlayer
  • Introduction to card sorting
  • Demonstration of an online card sort
  • Card sorting data analysis
  • Card sorting analysis example
  • Semantic matches and faceted navigation
  • Trigger words
  • Information Architecture
Interaction design: Simple rules for designing simple screens
  • Introduction to Section 8
  • Mental models, conceptual models, affordances and signifiers
  • Some examples of mental models
  • Skeuomorphic versus Flat design
  • User interface design patterns and consistency
  • Progressive disclosure
  • Choosing the correct user interface control
  • Checkboxes, radio buttons and Fitts' Law
  • The Drop Down Menu - The UI control of last resort?
  • Expectations about web page layout