What we'll cover in this course
  • Why take this course?
  • Introduction and objectives
Heuristic Evaluation
  • A workflow for heuristic evaluation
  • Heuristic #1: Visibility of System Status
  • Heuristic #2: Match between system and the real world
  • Heuristic #3: User control and freedom
  • Heuristic #4: Consistency and standards
  • Heuristic #5: Help users recognize, diagnose, and recover from errors
  • Heuristic #6: Error prevention
  • Heuristic #7: Recognition rather than recall
  • Heuristic #8: Flexibility and efficiency of use
  • Heuristic #9: Aesthetic and minimalist design
  • Heuristic #10: Help and documentation
  • ISO's 7 Dialogue Principles
  • Shniederman’s 8 golden rules of dialog design
  • How do you think the different guidelines match up?
  • Quick activity: Match up the ISO and Nielsen guidelines
  • Quick activity: Match up the Shneiderman and Nielsen guidelines
  • How I think the different sets of guidelines match up
  • Practical activity: Classifying usability issues
  • Arnold Lund's 34 Usability Maxims
  • From usability guidelines to usability checklists
  • Why you need more than one evaluator
  • Practical activity: Heuristic Evaluation
  • Practical activity: My review
The Cognitive Walkthrough
  • Norman's Theory of Action
  • Q1: Will the user realistically be trying to do this action?
  • Q2: Is the control for the action visible?
  • Q3: Is there a strong link between the control and the action?
  • Q4: Is feedback appropriate?
  • A cognitive walkthrough in practice
  • Practical activity: Do a cognitive walkthrough
Presenting results from an Expert Review
  • The three factors to consider when defining severity
  • How do you tell people their baby is ugly?
  • Report templates for an expert review
  • Wrap-up and refresher training
Wrap up
  • Please give me your feedback on this course
DVD Extras
  • Q&A, August 2014