Overview & Guidebook
  • Introduction
Determining Strategic Value
  • First: Why Are We DOING This?
  • Three Crucial Questions You MUST Ask
  • What's Actually Worth Doing?
  • What Are We Designing and Building?
  • What UX VALUE Does it Provide?
  • Exercise: Who Are Your Users?
  • Exercise: Determining Strategic Value
Determining User Needs and Business Goals
  • UX Isn't Just About Users: The UX Value Loop
  • Business Research: Clients (and Stakeholders) are People Too!
  • Identifying Business Goals
  • Exercise: What Are YOUR Business Goals?
  • User Research: Putting People First
  • Identifying User Needs
  • Decision Paths: Connecting User Needs with UX Strategy
  • Exercise: Create a Decision Path
Determining and Controlling Project Scope
  • UX-Focused Requirements: An Introduction
  • Generating Meaningful Requirements
  • The Three Kinds of UX Requirements
  • Documenting Requirements (Without Writing a Novel)
  • Defining and Controlling the Scope of Work
  • Controlling the Dreaded "Scope Creep"
  • Exercise: Smart Project Scoping
Planning for User Testing
  • Why Plan for User Testing NOW?
  • Creating a Test Plan: Who Are We Testing For?
  • Prioritizing Browser and Device Support
  • Decide What to Test: Functionality
  • Decide What to Test: Usability
  • Decide What to Test: Errors and Exceptions
  • Decide What to Test: Compatibility
  • Decide What to Test: Performance
  • Decide What to Test: Security
Wrap Up: UX Strategy Takeaways
  • Things to Remember