Introduction
  • Welcome to the Course
  • Course Overview
  • A Quick and Important Note
The Psychology of Communication in Virtual Teams
  • Communication is Everything
  • The Pyramid of Communication
  • The Curse of Knowledge
  • The 3 Responses to Questions
  • CPE Review Quiz: Section 2
Principles of Behavior Change
  • Intro to the Principles of Behavior Change
  • The Power of Deadlines
  • The Power of Assigning Responsibility
  • The Power of Specific Tasks
  • The Power of Writing
  • CPE Review Quiz: Section 3
Tactics of Influence & Persuasion
  • Intro to Tactics of Influence and Persuasion
  • Cialdini’s 6 Principles of Influence (Part 1 of 2)
  • Cialdini’s 6 Principles of Influence (Part 2 of 2)
  • The Influential Power of One Word
  • 6 Steps to Ensure Commitment
  • How to Know What They’re Really Thinking
  • CPE Review Quiz: Section 4
Managing Virtual Meetings Effectively
  • Intro to Managing Virtual Meetings
  • Before the Meeting
  • During the Meeting
  • After the Meeting
  • Meeting Scheduling Guidelines
  • CPE Review Quiz: Section 5
Choosing and Evaluating the Right Technology
  • Intro to Choosing and Evaluating the Right Technology
  • Why Choosing the Perfect Tool is Hard
  • The 7 Golden Rules for Choosing Your Technology
  • The Ultimate List of Virtual Team Tools
  • CPE Review Quiz: Section 6
Building Trust in Virtual Environments
  • Intro to Trust in Virtual Teams
  • The Secret Formula for Trust
  • How to Increase Reliability
  • How to Increase Likeability
  • CPE Review Quiz: Section 7
Killer Email and Phone Techniques
  • Intro to Email & Phone Techniques
  • 5 Strategies for Managing Email Overload
  • 6 Killer Email Tactics That Get Things Done
  • How to Use Your Voice to Your Advantage
  • How to Leave the Perfect Voice Message
  • CPE Review Quiz: Section 8
Conclusion & Wrap Up
  • Conclusion & Wrap Up
  • Bonus Lecture
  • CPE Qualified Assessment