Introduction
  • Introduction
  • Course Overview
  • Quick and Important Note
The Fundamentals of Writing Better Emails
  • How to Assign Tasks in Emails (using the 3Ws)
  • How to Write the Perfect Subject Line
  • Write Emails that are Five Sentences or Less (TL;DR)
  • Break Long Emails Into Two Parts
  • How to Make Your Emails Scannable
Additional Tactics for Writing Better Emails
  • Show Instead of Tell by Attaching Screenshots
  • Spell Out Time Zones, Dates and Acronyms
  • Use "If...Then" Statements
  • Present Options Instead of Asking Open-Ended Questions
  • Re-read Your Email Once for a Content Check
  • Save Drafts of Repetitive Emails
  • Write it Now, Send it Later Using "Delay Delivery"
  • How to Properly Use "Reply All"
  • Reply to Questions Inline
  • Reply Immediately to Time-Sensitive Emails
  • Read the Latest Email on a Thread Before Responding
  • Write the Perfect Out-of-Office (OOO) Auto Reply
  • Share the Rules of Email Ahead of Time
Conclusion
  • Conclusion: Thank You and Next Steps
  • Bonus Lecture: Free Email Resources (1-page PDF + PowerPoint slides)