Course 1 - Write for Business & To Be Understood
  • Write to Be Understood
Hit the Right Tone
  • Consider Tone
  • Extra Practice - Revise for Tone
Choose the Best Words
  • Use the 3 S's
  • Think Like a Reader
Organize for Understanding
  • Keep It Ordered
  • Clarify with Punctuation
  • Apply it All - Use Common Sense
Put It to Work
  • 1 More Thing about Writing for Business
  • SUMMARY: Tips & Tools to Write for Business & Be Understood
  • Write for Business & To Be Understood
Course 2 - Write Effective Emails
  • Craft Professional Communications
  • Determine the Message
Construct Your Communication
  • Write Effectively
  • REVIEW - Before You Press "Send"
Protect Your Image
  • Skip the Email
  • Think about Consequences
Correct Common Errors
  • Remember the Details
  • Enhance Clarity
Put It to Work
  • 1 More Thing about Writing Emails
  • SUMMARY: Tips & Tools to Write Effective Emails
  • Write Effective Emails
Course 3 - Close the Communication Loop
  • Cover Your Bases
Conduct a Needs Analysis
  • Map Your Stakeholders
  • Identify Stakeholder Groups
Design Your Communications Strategy
  • Plan Your Strategy
  • Time It Right
  • Identify the Senders
  • Work It Out
  • Share a Worthwhile Message
Craft Your Content
  • Answer the WIIFM Questions
  • Choose Your Message
  • Consider Myths of Change
Engage Others
  • Choose Your Channels
  • Solicit Feedback
  • Consider All Possibilities
Put It to Work
  • 1 More Thing about the Communication Loop
  • SUMMARY: Tips & Tools to Close the Communication Loop
  • Close the Communication Loop