Introduction To The Course
  • Introduction
  • Course Administration: Using Udemy, Accessing The Resources
  • The Email Etiquette Starter Quiz
Email Etiquette Basics
  • Introductory Focus Questions
  • Professional Behaviour At Work
  • Emailing On Company Time
What To Say and How To Say It
  • The All-Important Subject Field
  • Subject Line Quiz
  • Appropriate Levels of Formality
  • Addressing your Contact
  • To CC or Not to CC - That Is The Question
  • Over to You - What Would You Do?
Packaging Your Message
  • Email Proof-Reading Activity 1
  • Formatting Your Email
  • Over to You - Activity - Formatting
  • The Dos and Don'ts Of Attachments
  • Removing Clutter
  • Spelling and Grammar - Yes, We Do Need To Talk About This
  • Matters of Common Courtesy: Greetings and Sign-Offs
  • Avoiding Email Mistakes - Signature Files
  • Signature Files - What To Leave In, What To Leave Out
  • Quiz: Signature Files
  • Avoiding Email Mistakes - Responding Promptly
In Conclusion
  • Creating Professional Impressions Using Email
  • Your Action Steps
  • In Conclusion
  • Over To You: Is There A Need For (N)Etiquette Training?